The Garrison Standard, delivered by Brennan Roofing, a proud Garrison Partners company.
Our 365-Day Done Right Promise: if the work we did isn’t right, we come back and make it right - no argument, no second invoice.
Our response promise: A real person answers our phone 24 hours a day, 7 days a week - and we get an estimator to your property within two business days and put the written estimate in your hands within one business day of that visit.
- 365-Day Done Right Promise- if it’s not done right, we make it right
- No-hassle upfront pricing
- Background-checked, uniformed technicians
- Calls answered by a live person, 24/7
What Our Promise Actually Means
If something we did on your roof fails within a year of completion, you’re entitled to a free return visit and a full repair at no charge – no paperwork, no haggling, no fee to make it right.
That’s the 365-Day Done Right Promise, and it’s written on every job we do. Not printed in a brochure you’ll never see again – written into the job record, attached to your estimate, yours to keep.
What you have to do to trigger it: call us and tell us something isn’t right. That’s the whole process. We don’t ask you to prove fault, submit a form, or pay a diagnostic fee. A real person picks up the phone, we get back out to you, and we fix what needs fixing. The guarantee exists because we believe the work should hold, and when it doesn’t, the right thing to do is obvious.
Why We Answer Fast, Everywhere
A one-truck operation can be excellent. It can also be booked out three weeks, running on one person’s schedule, with no backup when something goes sideways. That’s not a knock on small shops – it’s just math.
What Brennan Roofing and the Garrison Partners network can do is keep local crews in place across multiple markets, stocked and ready, operating under the same dispatch system. When you call, a live person answers around the clock. There’s no voicemail queue, no “we’ll get back to you.” From that call, our commitment is an estimator at your property within two business days and a written estimate in your hands within one business day of that visit.
We built the response process this way because homeowners with a roof problem don’t have time to wait a week to find out what it’ll cost. The window we give you is the window we keep. That’s part of The Garrison Code, and it’s not negotiable.
How We Make It Right
You Tell Us
Call (361) 320-9467 and tell us what you’re seeing. A real person answers, logs the job, and gets the return visit scheduled. You don’t fill out a warranty claim form. You make a phone call.
We Come Back Out
An estimator or technician gets back to your property and looks at what failed. We don’t send someone to talk you out of the claim – we send someone to assess the problem. If it’s covered under the 365-Day Done Right Promise, we move straight to the fix.
We Fix It
The repair gets done. No new estimate, no new charge, no materials fee tacked on at the end. The written guarantee means the guarantee. Background-checked, uniformed technicians handle the return work the same way they handled the original job – by the book.
You Sign Off
Before we close out the return visit, you confirm the work is done to your satisfaction. We don’t consider a job squared away until the homeowner says it is. If it’s not right, we don’t leave it that way.
What Stands Behind the Promise
The guarantee is only as good as the people and materials behind it. Here’s what’s actually in place.
Every technician who shows up at your home is background-checked and arrives in uniform. You know who’s on your roof before they climb it. That’s standard – not a premium add-on, not something you have to request.
The written price goes on paper before any work starts, and it doesn’t move at the door. No hourly rates, no subscriptions, no pricing structures to decode. One written estimate per job, confirmed before a single shingle comes off.
Materials come from manufacturer lines we trust: GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. We explain the real options in plain language so you can choose with confidence, not because someone upsold you.
And behind all of it is the Garrison Partners family. Brennan Roofing is independently owned and operated, but every location in the Garrison network runs to The Garrison Standard – the same arrival windows, the same written pricing, the same one-year guarantee, the same clean site when we leave. The family stands behind the brand. The brand stands behind the crew that shows up at your door.
Ask Us to Prove It
Call (361) 320-9467 – a real person will answer. Or book online and we’ll have an estimator out to you within two business days, written estimate in hand the next day. No obligations, no charges to get a number on paper. The full terms of the 365-Day Done Right Promise are available on our terms page.
Written by Travis Oakley, Owner at Brennan Roofing, a proud member of the Garrison Partners family, serving homeowners nationwide since 2000.
The Fine Print, Without the Fine Print
What the promise covers, how long it lasts, and how to make a claim — written plainly.